FAQs

General Questions

What types of keepsakes do you offer?

I create keepsake animals, banners and quilted stockings. Each keepsake is crafted from your sentimental items (baby clothes, onesies,, blankets or other cherished fabrics).

What materials do you use?

I primarily use the fabric or items you provide. Any stuffed keepsake is made with hypoallergenic stuffing. Christmas stockings are layered with 100% cotton batting and finished with a cotton fabric lining and cuff.

Order Process

How do I place an order?

Orders can be placed by securing a slot on restock day. I recommend having the website up and refreshing right before launch time for your best chance of securing a slot since keepsakes usually sell out very quickly.

Once your slot is secured, you’ll automatically receive an email with your order number. Within 3–5 days, you’ll receive a detailed email with instructions on how to send your items and begin the process! This email includes very important information, so please make sure to read it in full.

How many items should I send?

The amount depends on the keepsake and size of each item. The exact amount will be in the details email.

As for shipping your items, you may use your preferred carrier but I kindly ask that you obtain tracking for your package. Memory & Me Keepsakes are not responsible for lost items in transit.

What is the process of shipping my items to you?

Please send your items within 21 days of purchase. If you need extra time, just reach out!

Because each slot is carefully planned for, orders that are not shipped or communicated about within this timeframe will be automatically canceled and refunded, minus the non-refundable processing fee. Your slot will then be released.

What does pending status mean?

All orders will remain in Pending status while they are being created. This status indicates that your order has been received and is in the production queue. Orders will move out of Pending once your keepsake is completed and shipped!

Shipping & Returns

Where do you ship and do you offer free shipping?

I currently ship to the United States! All orders include free shipping.

Can I return, cancel or change my order?

Returns: Not accepted as each item is custom-made with care and all items are final sale.

Cancellations: May be requested within 7 days of purchase. A refund minus the non-refundable processing fee will be issued and your slot will be released.

Refunds: Only issued if items are not received within 21 days of purchase or not communicated about within this timeframe. In these cases, a refund minus the non-refundable processing fee will be automatically issued and your slot will be released.

Changes: Can be made prior to creation, including personalization, weight, design details, stocking cuff colors, and font colors. Once creation has begun, changes can no longer be made. Please reply to your details email with any updates.

For more questions regarding Shipping & Returns please click here.