FAQs

General Questions

What types of keepsakes do you offer?

I create a variety of handmade memory and memorial keepsakes which are all listed here. Each keepsakes is crafted from your sentimental items (baby clothes, onesies, t-shirts, blankets or other cherished fabrics).

I also create custom orders on a case by case basis! Share your vision and any details you have in mind, and I’ll work with you to bring it to life. You can email me at hello@memoryandmekeepsakes.com to get started!

What materials do you use?

I primarily use the fabric or items you provide. Any stuffed keepsake is made with hypoallergenic stuffing. Patchwork quilts and Christmas stockings are layered with 100% cotton batting. The patchwork quilts are finished with a minky fleece backing in the color of your choice.

Order Process

How do I place an order?

Orders can be placed by securing a slot on restock day, which happens quarterly through my website. You can sign up to be notified for the next quarterly restock by selecting your desired keepsake and entering your email address.

When you secure a slot, you’ll receive a details email within 24 hours which includes all instructions for sending your items and getting the process started!

How many items should I send and how should I ship my them?

The amount depends on the keepsake and size of each item. The exact amount will be in the details email. If you’d like to reach out prior to placing an order feel free to email me at hello@memoryandmekeepsakes.com.

As for shipping your items, you may use your preferred carrier but I kindly ask that you obtain tracking for your package. Memory & Me Keepsakes are not responsible for lost items in transit.

Shipping & Returns

Where do you ship and do you offer free shipping?

I currently ship to the United States and Canada.

I offer free shipping on all U.S. orders. For Canadian customers, I charge a flat $40 shipping fee for DHL Express Service, which provides the quickest and most reliable delivery. Please note that duties are not included in the shipping cost. Duties typically range from 15–20% of the total order value.

Can I cancel, return or change my order?

Due to the personalized and handmade nature of each keepsake, all sales are FINAL. I am unable to accept returns, exchanges, or provide refunds once your order is placed and production has started.

If you need assistance or notice an error in your order, please contact me immediately at: hello@memoryandmekeepsakes.com, and I’ll do my best to help before production begins.

For more questions regarding Shipping & Returns please click here.