Shipping & Returns

Shipping Information

Once your order has shipped, you’ll receive a tracking number to monitor its progress. Please double-check that your shipping address is correct before completing your order. Memory & Me Keepsakes are not responsible for delays or lost items caused by incorrect address information.

If you notice an error, please reach out as soon as possible at: hello@memoryandmekeepsakes.com, and I’ll do my best to help.

Domestic Shipping (United States)

Enjoy free shipping on all orders within the U.S.

International Shipping (Canadian Orders)

At the moment, I only ship to the United States and Canada. International shipping is a flat fee of $40.00.

IMPORTANT:

Customers are responsible for all import duties, taxes, and brokerage fees that may be required by their local government. These charges are not included in the product price or shipping cost and may be collected upon delivery from the carriers. I recommend checking with your country’s customs office to determine what these additional costs will be.

Custom Delays: Customs processing times vary by country. These delays are beyond our control and may result in longer shipping times. Please check with your local customs office for more information on potential delays.

Delayed Shipping

While I strive to meet our shipping timelines, please note that shipping delays may occur due to factors beyond our control, such as weather, holidays, or customs. I recommend keeping an eye on the tracking number for updates, and if you encounter any issues, please feel free to reach out at: hello@memoryandmekeepsakes.com

Returns and Exchanges

Because each keepsakes is custom-made with care, returns and exchanges are not accepted. All items are FINAL SALE.

Damage Items

I take great care in packaging each keepsake, but if your item arrives damaged, please reach out immediately to: hello@memoryandmekeepsakes.com so I can help assist.

Lost Items

If your package has not arrived within the estimated delivery time, please reach out at hello@memoryandmekeepsakes.com so I can assist you in investigating the issue. Please note, once a package is in the hands of the carrier, Memory & Me Keepsakes is not responsible for lost or stolen items.