Shipping & Returns

Shipping Information

Once your order has shipped, you’ll receive a tracking number to monitor its progress. Please double-check that your shipping address is correct before completing your order. Memory & Me Keepsakes are not responsible for delays or lost items once in the hand of the carriers.

If you notice an error, please reply to your details email as soon as possible.

Domestic Shipping (United States)

Enjoy free shipping on all orders within the U.S.

Delayed Shipping

While I strive to meet all shipping timelines, please note that delays may occur due to factors beyond my control, such as weather and holidays.. I recommend keeping an eye on your tracking number for the most up-to-date information.

Returns, Refunds, Cancellations & Changes

Returns: Not accepted as each item is custom-made with care and all items are final sale.

Refunds: Only issued if items are not received within 21 days of purchase or not communicated about within this timeframe. In these cases, a refund minus the non-refundable processing fee will be automatically issued and your slot will be released.

Cancellations: May be requested within 7 days of purchase. A refund minus the non-refundable processing fee will be issued and your slot will be released.

Changes: Can be made prior to creation, including personalization, weight, design details, stocking cuff colors, and font colors. Once creation has begun, changes can no longer be made. Please reply to your details email with any updates.

Damage Items

I take great care in packaging each keepsake, but if your item arrives damaged, please reach out immediately to: hello@memoryandmekeepsakes.com so I can help assist.

Lost Items

Once a package is with the carrier, Memory & Me Keepsakes is not responsible for lost or stolen items. If you experience an issue, please reach out at hello@memoryandmekeepsakes.com and I’ll do my best to help investigate the issue.